Frequently Asked Questions (FAQ)
Welcome to the Kids Ride-On Spares FAQ page. Here you’ll find answers to some of the most common questions about our products, delivery, and support.
? General Questions
Q: What does Kids Ride-On Spares sell?
A: We specialise in replacement parts for kids’ ride-on toys, including both battery-powered and pedal-powered vehicles. This includes batteries, chargers, motors, remote controls, switches, wheels, and more.
Q: How do I know which part I need?
A: If you’re unsure, simply contact us with details of your ride-on (brand, model, issue, and photos if possible). Our team will help identify the correct part.
Q: Do you stock parts for all brands?
A: We stock parts for a wide range of popular ride-on brands including licensed models. If you can’t find what you need, get in touch — we may still be able to help.
Batteries & Chargers
Q: How do I know which battery I need?
A: Check the label on your existing battery for voltage (e.g. 6V, 12V, 24V) and Ah rating. If you're unsure, contact us and we’ll guide you.
Q: Can I upgrade to a bigger battery?
A: In some cases yes, but it depends on your ride-on’s wiring and motor setup. Always check with us before upgrading.
Q: My charger isn’t working – what should I do?
A: First check:
- The socket and power supply
- The battery connection
- Indicator lights on the charger
If you’re still unsure, contact us for troubleshooting advice.
Delivery
Q: How long does delivery take?
A: Most UK orders arrive within 1–2 working days for in-stock items.
Q: Do you deliver outside the UK?
A: We currently focus on UK delivery, but some international options may be available — please contact us before ordering.
Q: Will I receive tracking information?
A: Yes, tracking is available for most orders.
Returns & Warranty
Q: Can I return an item if I ordered the wrong part?
A: Yes, items can be returned within 14 days, provided they are unused and in original packaging. Return costs are the customer’s responsibility.
Q: What if my item is faulty?
A: Please contact us as soon as possible. We’ll help troubleshoot and arrange a repair, replacement, or refund where applicable.
Q: Do your products come with a warranty?
A: Yes:
- Most items: 7-day warranty
- Consumables (batteries, chargers, motors, remotes): 30-day warranty
Installation & Support
Q: Do you offer installation services?
A: We do not offer physical installation, but we provide guidance and support to help you fit parts yourself.
Q: I’ve fitted the part but it still doesn’t work — what next?
A: Contact us with details of the issue and we’ll help diagnose the problem. Sometimes multiple components may be involved.
Q: Are your parts easy to install?
A: Most parts are straightforward to install, but some basic electrical knowledge may be required.
Troubleshooting
Q: My ride-on won’t turn on — what could be wrong?
A: Common causes include:
- Flat or faulty battery
- Faulty charger
- Loose wiring
- Blown fuse or switch
Q: My remote control isn’t working
A: Try:
- Replacing batteries in the remote
- Re-pairing the remote to the car
- Checking compatibility
Safety
Q: Are ride-on spare parts safe to install myself?
A: Yes, if installed correctly. Always follow instructions and ensure connections are secure.
Q: Can ride-ons be used in wet conditions?
A: No — unless specifically stated as waterproof. Water can damage electrical components and void warranties.
Still Need Help?
If your question isn’t listed here, our friendly team is ready to help.
Contact us via email or live chat and we’ll get back to you as quickly as possible.
Kids Ride-On Spares
Keeping kids’ ride-on toys moving